Product Manager - Mitigation Platform

Stack

Responsibilities

• ▹Spearhead servicing improvements by setting the product direction and aligning engineering, design and operations within the Mitigation Platform
• ▹Provide strategic direction while being hands-on in project leadership and execution
• ▹Own the product roadmap and define KPIs/OKRs for the team
• ▹Collaborate closely with Design, Analytics, Data Science, Operations and Compliance teams to integrate improvements across the product lifecycle
• ▹Oversee the execution of key projects, including decreasing friction for customers, automating reviews and assisting agents in making the right decisions in reviews
• ▹Own the solutions for case and document request lifecycle management, customer communication tools and the agent-facing platforms needed to swiftly resolve customer-impacting issues
• ▹Be a key connection between global and regional product teams and operational teams

Requirements

• ▹Proven experience in building products at scale, with thousands or even millions of customers
• ▹Leadership experience: has led product teams before, with experience hiring and growing a team
• ▹Hands-on: thrives as a player-coach, able to flip between executing as an individual contributor and leading a wider team
• ▹Data-driven: able to self-serve with data, identify opportunities and measure impact
• ▹AI-augmented PM: actively leverages LLMs and AI tools to synthesize user research, summarize regulatory documents, write SQL queries and rapidly prototype ideas
• ▹Fresh ideas and interest in solving problems in novel ways, able to communicate the impact of ideas and formulate plans to implement them

Soft skills

What we offer

• ▹Build world-class products with a world-class product and engineering team
• ▹Make a real impact on people's lives by changing how millions of people pay, hold and receive funds internationally
• ▹Freedom to decide: the people closest to the problems drive solutions, and you create your own vision with your team
• ▹Grow as a leader by building and inspiring your own team and other teams
• ▹Key connection between global and regional product and operational teams, with insight into almost all Wise products

About the company

Wise is a global technology company building the best way to move and manage the world's money, for international transfers, spending abroad and international payments. The Mitigation Platform is a squad of about 30 professionals organized into three cross-functional teams.