Enterprise Services Engineer

Stack

Responsibilities

• ▹Operationalize, administer, and maintain the Tanium platform to solve complex technical issues independently or with the team
• ▹Identify opportunities for customers to get greater value from the Tanium platform
• ▹Address customer needs through verbal and written communication
• ▹Conduct daily health-checks on assigned accounts
• ▹Work with Technical Support Engineers on strategic customer activities
• ▹Contribute to and track activity, after-action, root cause, and daily status reports
• ▹Document best practices and playbook entries
• ▹Work with Customer Success Managers on improving Tanium operational status within key accounts
• ▹Provide technical direction to customer IT support staff

Requirements

• ▹Minimum Secret security clearance, Top Secret or DV preferred
• ▹BA/BS or equivalent experience
• ▹5+ years of experience in IT/Consulting
• ▹5+ years of experience in Systems Administration/Engineering
• ▹Experience working with public sector customers
• ▹Ability to speak German and English
• ▹Strong troubleshooting skills
• ▹Broad technical knowledge with deep expertise in one or more of: endpoint security, endpoint support/troubleshooting, incident response, systems management, systems administration, software engineering, scripting (Bash, PowerShell, VBScript, Python)
• ▹Critical thinking skills and ability to break problems into manageable, ordered parts

Nice to have

• ▹Hands-on Tanium experience

Soft skills

About the company

Tanium is the Autonomous IT company, using AI and real-time endpoint intelligence to empower IT and security teams with a unified platform for endpoint management and security, trusted by many of the world's leading organizations and governments.