Senior Customer Solutions Architect

Stack

Responsibilities

• ▹Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers
• ▹Collaborate with customer teams on Sysdig deployments, architecture and operational best practices
• ▹Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• ▹Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with technical and non-technical stakeholders
• ▹Develop deep knowledge of customer environments to proactively identify risks and opportunities
• ▹Lead and contribute to hands-on workshops helping customers unlock the full value of the Sysdig platform
• ▹Support Sales in renewal and expansion discussions by demonstrating measurable value realization
• ▹Identify and mitigate account risk early through health monitoring and technical diagnostics
• ▹Advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
• ▹Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
• ▹Mentor junior CSMs/CSEs and contribute to best practices and internal enablement

Requirements

• ▹7+ years in Customer Success, Solutions Engineering, Technical Account Management or Strategic/Technical Consulting at a SaaS or cybersecurity company
• ▹Proven experience managing enterprise customer relationships and navigating complex organizations
• ▹Hands-on experience installing and troubleshooting solutions on Kubernetes, with container-based solutions
• ▹Strong understanding of cloud-native applications, platforms, security, automation and DevSecOps across AWS, Azure and/or GCP
• ▹Experience with scripting and API integration to support and troubleshoot technical solutions
• ▹Demonstrated success driving measurable customer outcomes and leading executive-level engagements
• ▹Strong business acumen, translating technical capabilities into business impact for engineers and executives
• ▹Experience managing issues, performing root cause analysis and driving resolution

Nice to have

• ▹Background in cybersecurity or DevSecOps

Soft skills

About the company

Sysdig is a cloud security pioneer and creator of Falco, the open standard for cloud threat detection. Its technology is trusted by over 60% of the Fortune 500; the company has been recognized among Deloitte's fastest-growing companies for the past 5 years.