Senior Customer Solutions Architect

Stack

Responsibilities

• ▹Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers
• ▹Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
• ▹Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• ▹Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with technical and non-technical stakeholders
• ▹Develop deep knowledge of customer environments to proactively identify risks and optimization opportunities
• ▹Lead hands-on workshops that help customers unlock the full value of the Sysdig platform
• ▹Support Sales in renewal and expansion discussions by demonstrating measurable value realization
• ▹Identify and mitigate account risk early through health monitoring and technical diagnostics
• ▹Advocate for customer requirements, partnering with Product and Engineering
• ▹Partner with Support and Professional Services to ensure high-quality solutions
• ▹Mentor junior CSMs/CSEs and contribute to best practices

Requirements

• ▹7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
• ▹Proven experience managing enterprise customer relationships and navigating complex organizations
• ▹Hands-on experience installing and troubleshooting solutions on Kubernetes, with container-based solutions
• ▹Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
• ▹Experience with scripting and API integration to support and troubleshoot technical solutions
• ▹Demonstrated success driving measurable customer outcomes and executive-level engagements
• ▹Strong business acumen, translating technical capabilities into business impact
• ▹Experience managing issues, root cause analysis, and driving resolution
• ▹Excellent communication, presentation, and stakeholder-management skills

Nice to have

• ▹Background in cybersecurity or DevSecOps

Soft skills

About the company

Sysdig stops attacks in real time with runtime insights and the open source Falco, on the leading edge of cloud security. A well-funded startup trusted by a large enterprise customer base, recognized as a Best Places to Work.