AI Success Manager

Responsibilities

• ▹Develop deep mastery of Cresta's products and how they work in real customer environments
• ▹Guide customers on best feature usage, stepping in directly when needed (prompt design, workflow setup, rule configuration)
• ▹Work closely with multiple stakeholders to understand goals, constraints, and workflows
• ▹Identify opportunities to improve performance and refine Cresta deployment for measurable impact
• ▹Maintain overall account health across a portfolio, including renewals and risk awareness
• ▹Run periodic business reviews and drive project management on priorities

Requirements

• ▹2-7+ years of experience in management consulting, customer-facing strategy/execution roles (SaaS experience a plus)
• ▹Thinks in frameworks and systems, not just tasks
• ▹Ability to own ambiguous problems through to solutions and build best practices
• ▹Connects technical capabilities to real business outcomes
• ▹Comfortable in technical environments (data analysis, SaaS configuration, AI tools) without an engineering background
• ▹Strong executive communication skills
• ▹Willingness to travel (~25%) and work across time zones

Soft skills

What we offer

• ▹Comprehensive medical, dental, and vision coverage
• ▹Flexible PTO
• ▹Paid parental leave
• ▹Retirement savings plan
• ▹Remote work setup budget
• ▹Monthly wellness and communication stipend
• ▹In-office meal program and commuter benefits

About the company

Cresta is a Stanford AI Lab-born company building a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to boost customer experience and contact center efficiency. Backed by more than $270 million from investors including a16z, Greylock, and Sequoia, its customers include major companies such as United Airlines, Cox Communications, and Marriott.