VoIP & IT Helpdesk Engineer

Responsibilities

• ▹Handle telecom tickets and phone calls via remote support, with a focus on VoIP and 3CX solutions
• ▹Analyze incidents and find efficient, durable solutions
• ▹Guide customers professionally through telephony-related questions and issues
• ▹Communicate clearly via phone, email and ticketing tools
• ▹Log, document and track incidents according to procedures and SLAs
• ▹Collaborate with colleagues to solve complex technical challenges
• ▹Support ICT-related tickets and projects
• ▹Contribute ideas to improve services and technical processes

Requirements

• ▹At least 5 years of experience in 2nd and/or 3rd line support in a telecom or IT environment
• ▹Strong knowledge of VoIP, 3CX and modern telephony solutions
• ▹Good knowledge of Windows environments and Microsoft 365
• ▹Accurate work and ability to keep overview across multiple incidents
• ▹Fluent, professional communication in Dutch and French
• ▹Customer-oriented, eager to learn, takes ownership

Soft skills

What we offer

• ▹Daily work with innovative telecom technologies and modern VoIP solutions
• ▹A varied role with real impact for customers
• ▹Development opportunities through training and certifications
• ▹A dynamic, growing organization
• ▹Collaboration with enthusiastic colleagues
• ▹An attractive salary package including company car and extralegal benefits
• ▹A flexible cafeteria plan with a multimedia budget
• ▹Discounts and benefits via Benefits @ Work