Service Desk L1 Agent (On-site - Ghent)

We are currently looking for a Service Desk / Onsite IT Team Lead to join our team in Ghent.

This is a hands-on leadership role combining daily coordination of onsite IT resources with direct involvement in operational support activities such as incidents, service requests, ticket follow-up, and continuous service improvement.

The ideal candidate is a senior IT support professional with strong customer focus, solid technical troubleshooting skills, and the ability to bring structure, ownership, and quality into daily IT operations.
Task and Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

Requirements

• Fluent English (written and spoken)
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program (“Fishing for Friends”)

• Company-sponsored events

Is IT in your DNA?