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Technical Customer Success, UK

Aikido Security
Backend Developer • Vor Ort • Vollzeit • 📍 London
📄 Originalanzeige ansehen (EN)

As Aikido's first UK-based Customer Success manager, you'll be the bridge between customers and the platform, driving adoption, value realization, and churn prevention.

Responsibilities

  • ▹Engages with 'accounts at risk' to prevent churn
  • ▹Drives product adoption and maximizes customer value
  • ▹Escalates complex issues
  • ▹Debugs and resolves workflow issues
  • ▹Drives onboarding and deployment for new clients
  • ▹Delivers training sessions to customer teams
  • ▹Shares customer insights with the product team

Soft skills

Customer-centric, relationship-building mindsetProblem-solving and troubleshooting skills for workflow issuesPresentation and training skills for delivering customer sessionsProactive approach to managing churn risk

About the company

Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. Founded in 2022 by third-time founders, the company has $85M in funding and a long runway, working toward self-securing software.

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