Technical Customer Success Romania

Responsibilities

• ▹Engage with 'accounts at risk' to prevent churn
• ▹Drive product adoption and maximize customer value
• ▹Escalate complex issues
• ▹Debug and resolve workflow issues
• ▹Drive onboarding and deployment for new clients
• ▹Deliver training sessions to customer teams
• ▹Share customer insights with the product team

About the company

Aikido Security builds developer-first security products that reduce real risk without slowing down software delivery. Founded in 2022 by third-time founders, the company has raised $85M and is working toward self-securing software.