IFS Training and Application Analyst EMEA

Stack

Responsibilities

• ▹Create manuals, process documentation and training materials using ClickLearn
• ▹Support the development and delivery of role-specific training materials for end users
• ▹Provide ongoing support and coaching to users
• ▹Act as a change agent to promote system adoption and engagement
• ▹Support user acceptance testing (UAT) and manage configuration-related test cycles
• ▹Ensure data accuracy and consistency across Service Management modules
• ▹Support the development of dashboards, reports and KPIs using SQL queries and Power BI
• ▹Analyse large data sets for quality and accuracy to support data migration from older systems
• ▹Perform basic data analysis to identify usage patterns and training or configuration gaps
• ▹Optimize workflows, business rules, SLAs and field technician processes (desired)
• ▹Translate business requirements into functional system configurations in collaboration with IT and business teams
• ▹Create and maintain basic system data
• ▹Participate in platform upgrades, enhancements and new module rollouts
• ▹Monitor system performance, troubleshoot issues and coordinate with IFS support and external partners
• ▹Stay current with IFS Cloud updates, features and best practices

Requirements

• ▹Bachelor's degree or equivalent experience in Business, Information Systems, Engineering or a related field
• ▹Experience using ClickLearn to create, update and distribute learning and guidance materials, ideally from IFS Cloud
• ▹Experience supporting the configuration and development of process flows in core business systems, ideally IFS Cloud
• ▹Understanding of data structures and data relationships
• ▹Proficient in Microsoft Office; experience with Power BI or other reporting tools
• ▹Proficient in written and spoken English

Nice to have

• ▹Maintenance and administration of ClickLearn materials and users
• ▹Understanding of field service workflows, dispatching and mobile operations
• ▹IFS Cloud certification or equivalent credentials

Soft skills