Senior Implementation Project Manager

Stack

Responsibilities

• ▹Serve as a functional and domain expert on ServiceChannel, with strong understanding of facilities management, maintenance operations and multi-site service delivery
• ▹Lead customer discovery sessions to understand facilities workflows, service models, vendor structures and operational constraints
• ▹Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget and delivery timelines
• ▹Guide customers through configuration, training, testing and go-live with a strong focus on real-world operational adoption
• ▹Communicate technical and functional concepts clearly to both technical and non-technical stakeholders
• ▹Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership
• ▹Deliver end-to-end client support, including configuration recommendations, platform training and integration support
• ▹Troubleshoot complex functional and technical issues related to facilities workflows, vendors and service execution
• ▹Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery
• ▹Participate in cross-functional initiatives to advocate for facilities-driven customer needs
• ▹Mentor junior project managers on implementation methodology, facilities best practices and customer engagement

Requirements

• ▹Bachelor's degree or equivalent professional experience
• ▹6+ years managing enterprise software implementations (CRM, EAM, FM or similar platforms)
• ▹Strong understanding of Facilities Management, Maintenance Operations or Service Delivery environments
• ▹Proven experience managing all phases of the enterprise implementation lifecycle
• ▹Demonstrated ability to deliver complex, multi-stakeholder implementations for enterprise customers
• ▹Strong problem-solving skills with the ability to independently resolve customer issues
• ▹Excellent written and verbal communication skills
• ▹Strong organizational skills with the ability to manage multiple projects, priorities and budgets
• ▹Ability to mentor and support other project managers
• ▹Willingness to travel up to 40%

Soft skills

About the company

ServiceChannel is the leading cloud-based platform for Facilities Management and Maintenance operations. It helps organizations source, procure, manage and pay for repair and maintenance services across multi-site portfolios through a single, integrated system. With nearly two decades in the market, it combines proven industry expertise with the agility and curiosity of a fast-growing technology company.