Senior Manager, Product Documentation

Stack

Responsibilities

• ▹Own a comprehensive documentation strategy aligned with product roadmaps, customer journey insights, and business priorities, including a multi-year vision for content architecture and team structure
• ▹Maintain and enforce content standards, style guides, taxonomy, and accessibility requirements across all documentation surfaces (product help, API references, release notes)
• ▹Partner with the Systems & Automation function to evaluate and implement AI-driven efficiencies in documentation workflows
• ▹Set measurable quality and performance standards for documentation

Requirements

• ▹Experienced documentation leader with strong editorial judgment and operational discipline
• ▹Genuine curiosity about AI-assisted content workflows
• ▹Credibility to influence product, engineering, and customer success partners at a senior level
• ▹Direct team management experience
• ▹Hands-on documentation expertise (player-coach role)

Soft skills

About the company

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services, combining machine learning, automation, and real-time threat intelligence with human expertise from Sophos X-Ops. It offers managed detection and response (MDR) alongside endpoint, network, email, and cloud security, XDR, ITDR, and next-gen SIEM. Headquartered in Oxford, UK.