Senior Technical Support Engineer

Stack

Responsibilities

• ▹Provide professional technical support to clients and partners of the company
• ▹Perform technical administration of systems such as Payment Gateway, eWallet, CRM, etc.
• ▹Support and monitor system applications
• ▹Create and update merchant client accounts in the system
• ▹Assist clients during the integration period and support integrations to service providers
• ▹Troubleshoot, report, and resolve issues in a timely manner
• ▹Interact with other teams and clients to resolve issues
• ▹Track, troubleshoot, and resolve issues logged internally and by clients
• ▹Participate in the weekly product release, execute tests, analyze results, and report them
• ▹Comply with internal regulations, procedures, and policies per ISO and PCI DSS standards

Requirements

• ▹5+ years in a similar position
• ▹Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP
• ▹Familiar with the client/server model
• ▹Knowledge of HTML, CSS, and JavaScript
• ▹Familiar with MS Office applications (Word, Excel, Outlook, etc.)
• ▹Highly proficient in spoken and written English

Nice to have

• ▹Previous experience working in tech support for high-availability systems (1st or 2nd level)
• ▹Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software
• ▹Willingness to work on shifts

Soft skills

What we offer

• ▹Fast-growing payment company
• ▹Excellent working conditions, casual atmosphere, and state-of-the-art hardware
• ▹Modern, challenging, constantly growing business
• ▹Professional development - books, trainings, certifications
• ▹25 days paid holiday, 1 day for every 2 years with the company
• ▹Fully distributed and remote

About the company

Emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments, offering global and local payment methods, advanced fraud management, and performance optimization through simple integration.