Principal AI Solutions Architect, Customer Success

Stack

Responsibilities

• ▹Lead discovery and strategy workshops to identify AI use cases and translate business KPIs into technical priorities
• ▹Define reference architectures, integration patterns and data flows for AI-powered experience orchestration
• ▹Lead process-redesign workshops for seamless, channel-agnostic customer experiences
• ▹Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot and Agentic Virtual Agent
• ▹Integrate Genesys AI components with customer CRM, ERP and third-party systems
• ▹Design and implement evaluation frameworks to measure AI solution quality in production
• ▹Build automated evaluation pipelines

Soft skills

About the company

Genesys builds an AI-powered experience orchestration platform connecting people, systems, data and AI; its solutions are used by more than 8,000 organizations in over 100 countries.