Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Stack

Responsibilities

• ▹Define and lead the Agentforce adoption strategy for E&U Cloud customers, from use case identification through deployment and value realisation
• ▹Design and demonstrate Agentforce solutions for utility contexts: customer service automation, field workforce enablement, outage response, billing enquiries, energy advisory
• ▹Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry
• ▹Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
• ▹Partner with Product Management and Engineering to feed real-world adoption insights back into the roadmap
• ▹Develop enablement assets for customers, partners, and internal teams
• ▹Serve as the primary technical authority on E&U Cloud on Core implementations, from solution design through go-live
• ▹Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios
• ▹Act as a trusted advisor to customer IT, architecture, and business teams
• ▹Engage with GTM, Solutions Engineering, and Professional Services to support pre-sales and post-sales journeys
• ▹Help customers understand and adopt headless API architectures

Requirements

• ▹Deep hands-on implementation expertise with Salesforce E&U Cloud on Core
• ▹Ability to guide customers through Agentforce adoption from strategy to implementation
• ▹Strong stakeholder management skills at both executive and technical level
• ▹Understanding of headless API architectures and modern decoupled patterns

Soft skills

About the company

Salesforce is the #1 AI CRM, where humans and AI agents drive customer success together; Agentforce is the company's AI agent platform.