Malware & Abuse Engineer

Stack

Responsibilities

• ▹Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed
• ▹Investigate and resolve malware situations escalated from the Support team
• ▹Write and document new malware signature rules for customer scanning tools
• ▹Document processes and workflows for remediating malware infections and requesting removal of blocklisted IP addresses
• ▹Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers as necessary
• ▹Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools
• ▹Receive, validate, and process DMCA notices and counternotices
• ▹Monitor internal tools to identify users who misuse Kinsta's platform or use excessive resources
• ▹Collaborate with internal teams to gather information needed to resolve resource overuse or platform abuse, and monitor customer progress
• ▹Recommend plan upgrades for customers facing resource constraints

Requirements

• ▹Completely fluent in English with excellent written communication skills
• ▹Experience detecting, investigating, and resolving intricate malware infections present primarily within PHP and JavaScript
• ▹Experience writing and applying regular expressions
• ▹Familiarity with WordPress: database structure, file/directory structure, wp-config.php directives, and common malware vectors
• ▹Comfort working in a command line environment, as much of the tooling is command line based
• ▹Consummate professionalism: excellent communication, rock-solid reliability, working independently on a distributed team

Nice to have

• ▹Previous experience in web hosting and/or WordPress technical support
• ▹Understanding of and experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page)
• ▹Experience investigating, determining the source of, and resolving outbound email spam and other platform abuse situations

Soft skills

What we offer

• ▹Annual remote expense budget
• ▹Flexible PTO
• ▹Paid parental leave
• ▹Annual professional development budget (available after one year with Kinsta)
• ▹Sabbatical (available after a set tenure)

About the company

Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms, with a 97% customer satisfaction rating and a fully remote team.