Service Desk Agent (Budapest, Onsite, Romanian speaker)

Stack

Responsibilities

• ▹Provide first-level IT support via walk-up, phone, chat, email, and remote tools
• ▹Deliver timely, customer-focused technical support
• ▹Troubleshoot hardware, software, and basic network issues
• ▹Diagnose incidents and identify appropriate solutions
• ▹Guide users through issue resolution
• ▹Escalate complex issues to higher-level support
• ▹Record, track, and update incidents in the ticketing system
• ▹Follow up with users to ensure timely resolution
• ▹Share user feedback and recurring issues with internal teams
• ▹Configure, image, and deploy end-user devices
• ▹Install approved software on company-issued Mac devices
• ▹Support and troubleshoot company-issued Mac computers and mobile devices

Requirements

• ▹1-3 years of experience in an IT Help Desk, Service Desk, or End-User Support role
• ▹Solid knowledge of troubleshooting Windows, macOS, iOS, Android, and Mobile Device Management (MDM) solutions
• ▹Ability to diagnose and resolve common end-user hardware, software, and technical issues
• ▹Experience supporting and troubleshooting macOS devices
• ▹Good understanding of computer systems, mobile technologies, and end-user IT equipment
• ▹Strong organizational skills to manage multiple tasks and priorities
• ▹Fluent verbal and written communication in English and Romanian
• ▹Customer-focused approach to delivering high-quality technical support
• ▹Ability to provide a criminal record extract no older than three months

Soft skills

What we offer

• ▹Broad range of activities, tasks, and projects
• ▹Vouchers (birthday, wedding, new baby)
• ▹"Fishing for Friends" referral program
• ▹Further development and professional advancement opportunities
• ▹Friendly, international working environment
• ▹Company-sponsored events

About the company

D-ploy is an IT and Engineering Solutions company operating across the EMEA region (Switzerland, Germany, Czech Republic, Austria, UK) and the USA, optimizing clients' IT productivity through trusted partnerships within the IT community.