L2 Dutch Speaking IT Support Specialist

Stack

Responsibilities

• ▹Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications
• ▹Diagnose and resolve issues involving multiple devices or system dependencies, including advanced network-related faults (e.g. VLAN misconfigurations, DHCP conflicts, switch/controller issues)
• ▹Perform in-depth technical analysis, including log review, structured diagnostics, remote tooling, and configuration changes or patches where applicable
• ▹Manage and prioritize escalated tickets by business impact, urgency, and SLA commitments
• ▹Own incidents through to resolution, ensuring accountability, proper documentation, and clear closure communication
• ▹Identify recurring and systemic issues and contribute to problem records and permanent fixes
• ▹Perform and document root cause analysis (RCA), distinguishing symptoms from underlying causes and understanding system interdependencies
• ▹Proactively suggest preventive actions to reduce repeat incidents and operational risk

Requirements

• ▹2–4 years of experience in IT Service Desk, Desktop Support, or a similar technical support role
• ▹Strong technical knowledge of networking fundamentals (LAN, WAN, Wi-Fi), hardware, peripherals, remote support tools, and enterprise/third-party applications
• ▹Proven ability to troubleshoot complex, non-standard issues affecting multiple users or devices
• ▹Excellent analytical and problem-solving skills, with a proactive, solution-oriented approach
• ▹Strong Dutch communication skills, enabling effective interaction with both technical and non-technical stakeholders
• ▹High attention to detail in documentation, process adherence, and follow-up
• ▹Ability to prioritize work and remain effective under pressure in a fast-paced environment
• ▹Language proficiency: English and Dutch at C1 level or equivalent

Nice to have

• ▹ITIL Foundation (or higher) certification
• ▹Experience in Quick Service Restaurant (QSR), retail, POS, or KDS environments
• ▹Experience supporting Android and iOS platforms
• ▹Familiarity with ServiceNow or similar ITSM tools

Soft skills

What we offer

• ▹Hybrid working is supported
• ▹Monthly gross 44,200 HUF cafeteria - regardless of your weekly working hours
• ▹Fixed extra language allowance
• ▹Additional shift bonuses
• ▹Private Health Insurance - Premium Package for all Unisys associates after 6 months of tenure
• ▹Home office allowance
• ▹A great team, plus a lot of learning and training opportunities