Software Support Engineer

Stack

Responsibilities

• ▹Research and troubleshoot issues involving GE Digital solutions: configuration, user interface, network and communication connectivity and performance
• ▹Handle Cloud and on-premise component interoperability, data collection/storage, visualization, analytics
• ▹Support machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems (ERP, PLM, Quality)
• ▹Develop conceptual knowledge of a professional discipline requiring specialized expertise
• ▹Resolve issues using established procedures, consulting supervisors or senior team members when needed
• ▹Collaborate with others to solve issues, develop strong customer relationships, serve as interface between customer and GE
• ▹Participate in on-call rotations, usually a week per month
• ▹On-site work in Nydalen, Oslo, with partial remote work possible

Requirements

• ▹Advanced experience in Services & Digital Implementation Services
• ▹Knowledge level comparable to a master's degree in Electrical Engineering, Computer Software, or equivalent from an accredited university, or a high school diploma with at least 6 years of relevant experience

Soft skills

About the company

GE Digital's Grid Solutions team offers digital solutions to customers, supporting the full post-sales customer lifecycle with technical support, training, and professional services.