L1 IT Customer Support Specialist (French & English)

Responsibilities

• ▹Provide accurate and optimal IT solutions via phone, email, or chat
• ▹After training, troubleshoot various issues (office software, Windows, Outlook, internet, specific applications, hardware)
• ▹Assist in resolving customer and support issues to ensure customer satisfaction
• ▹Follow up on the existing backlog
• ▹Comply with the project's performance indicators
• ▹Communicate with other designated teams and escalate complex issues

Requirements

• ▹Fluent French and English (B2/C1)
• ▹Excellent customer service abilities: client orientation, active listening, interpersonal skills
• ▹Ability to work in a dynamic environment and multitask
• ▹Availability to work in shifts

Nice to have

• ▹Previous customer support experience

Soft skills

What we offer

• ▹Permanent contract
• ▹Central offices with a great city view and top facilities
• ▹Competitive salary
• ▹Performance bonus
• ▹Holiday expense account
• ▹Meal tickets and gift vouchers
• ▹Training opportunities
• ▹Regina Maria medical package
• ▹Extra vacation days
• ▹Fruit at the office

About the company

Everience is an international consulting group delivering AI-augmented digital services, present across Europe, Africa, Asia, and America with around 4,000 employees. Through its Symbiotic Academy training hub, employees can build new skills in AI and data.