Mac MSP Help Desk Technician (Work From Home)

Stack

Responsibilities

• ▹Onboard new hires: provision Mac devices, set up Google Workspace/Microsoft 365 accounts, enroll devices in MDM
• ▹Offboard departing employees: recover devices, revoke access
• ▹Diagnose and resolve email, DNS, and password-related issues
• ▹Troubleshoot conference-room AV and Zoom Room setups over the phone
• ▹Triage incoming client calls and tickets to ensure fast response times
• ▹Escalate to the team when an issue is beyond current expertise

Requirements

• ▹At least 2 years of IT support experience
• ▹Proven aptitude with the Apple ecosystem (macOS, iOS)
• ▹Ability to work standard business hours in the Eastern or Pacific time zone
• ▹Quiet home workspace and reliable broadband
• ▹Excellent written communication and a client-first mindset

Nice to have

• ▹Experience with MDM platforms (Jamf, Intune, Workspace ONE)
• ▹Identity and access management knowledge (SSO, MFA, Okta, Entra ID, YubiKey)
• ▹Windows support experience
• ▹Openness to using AI tools in daily work

Soft skills

What we offer

• ▹Full medical, dental, and vision coverage
• ▹401(k) with employer contribution
• ▹2 weeks of paid time off annually to start
• ▹Home internet stipend
• ▹Fully remote, work-from-home role

About the company

ignitionit.com is an Apple-first managed service provider with nearly 30 years in business, one of the oldest Apple Technical Partners and one of the few certified Apple Premier Partners. Its client base today is mostly fast-growing AI SaaS startups, VC/PE firms, and registered investment advisors operating under strict compliance requirements (SOC 2, SEC).