Customer Quality Engineer

thyssenkrupp is an international industrial and technology group with around 98,000 employees. In the fiscal year 2023/2024, the company generated sales of 35 billion in 47 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technology know-how, the businesses develop innovative solutions for the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future.

At our factory in Jászfényszaru, we manufacture the most advanced electromechanical steering systems in the automotive industry.

• Lead investigations of customer complaints and warranty claims, coordinating root cause analysis and corrective actions across departments.
• Make quality decisions regarding non-conforming products, including scrapping, sorting, rework, and deviation approvals.
• Coordinate product release, line stoppage, material blocking/unblocking, and risk assessments to prevent delivery of non-conforming products.
• Ensure customer satisfaction by maintaining strong customer relationships and managing quality-related communication.
• Maintain and update quality documentation, including Control Plans, PPAPs, work instructions, and production quality standards.
• Analyze audit results, quality performance data, and process deviations, driving continuous improvement actions.
• Organize and supervise sorting, rework, containment activities, and blocked stock management.

• Degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Quality Engineering, or a related technical field.
• Advanced English language skills.
• At least 3 years of quality experience in automotive mass production, with strong exposure to customer and manufacturing quality.
• Solid knowledge of automotive quality tools and methodologies, such as 8D, Pareto, 5 Why, 5M, SPC, PFMEA, APQP, Control Plan, and PPAP.
• Strong customer focus, communication and presentation skills.
• Structured problem-solving mindset with excellent analytical and organizational abilities.
• Experience working in cross-functional teams and managing customer quality requirements.
• Willingness to travel.

• Competitive salary and wide range of other benefits (cafeteria & bonus) are provided to you.
• You can be part of a successful and growing company in the field of technology.
• You can learn new languages in small groups.