Customer Quality Engineer

Responsibilities

• ▹Lead investigations of customer complaints and warranty claims, coordinating root cause analysis and corrective actions across departments
• ▹Make quality decisions regarding non-conforming products, including scrapping, sorting, rework, and deviation approvals
• ▹Coordinate product release, line stoppage, material blocking/unblocking, and risk assessments to prevent delivery of non-conforming products
• ▹Ensure customer satisfaction by maintaining strong customer relationships and managing quality-related communication
• ▹Maintain and update quality documentation, including Control Plans, PPAPs, work instructions, and production quality standards
• ▹Analyze audit results, quality performance data, and process deviations, driving continuous improvement actions
• ▹Organize and supervise sorting, rework, containment activities, and blocked stock management

Requirements

• ▹Degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Quality Engineering, or a related technical field
• ▹Advanced English language skills
• ▹At least 3 years of quality experience in automotive mass production, with strong exposure to customer and manufacturing quality
• ▹Solid knowledge of automotive quality tools and methodologies, such as 8D, Pareto, 5 Why, 5M, SPC, PFMEA, APQP, Control Plan, and PPAP
• ▹Strong customer focus, communication and presentation skills
• ▹Structured problem-solving mindset with excellent analytical and organizational abilities
• ▹Experience working in cross-functional teams and managing customer quality requirements
• ▹Willingness to travel

Soft skills

What we offer

• ▹Competitive salary and wide range of other benefits (cafeteria & bonus)
• ▹Part of a successful and growing company in the field of technology
• ▹Opportunity to learn new languages in small groups

About the company

thyssenkrupp is an international industrial and technology group with around 98,000 employees, active in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. The Jászfényszaru factory manufactures electromechanical steering systems.