Forward Deployed Engineer, Infrastructure Specialist (Public Sector)

Stack

Responsibilities

• ▹Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing and rollout
• ▹Partner with enterprise IT teams to assess infrastructure, security requirements and data management practices
• ▹Experiment at high velocity and quality to engage customers and deliver solutions that exceed expectations
• ▹Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards
• ▹Troubleshoot and resolve deployment-related technical issues, minimizing downtime

Requirements

• ▹Experience working directly with customers, and enjoyment of it
• ▹Experience deploying enterprise software in private/hybrid cloud environments
• ▹Proven experience administering production Kubernetes clusters, with expertise in Helm
• ▹Familiarity with DevOps practices, CI/CD pipelines and tools like Git for version control
• ▹Strong expertise in cloud infrastructure (Azure, AWS, GCP), networking and virtualization
• ▹Ability to execute in fast-paced environments with shifting priorities and objectives
• ▹Active Top Secret security clearance strongly preferred, or eligibility and willingness to obtain one
• ▹Based in Ottawa, with an estimated 20-40% travel

Nice to have

• ▹Familiarity with Canadian public sector security and compliance requirements (e.g., data sovereignty, access controls)

Soft skills

What we offer

• ▹Weekly lunch stipend ($75/£75 or local equivalent)
• ▹Full health and dental benefits, including a separate mental health budget
• ▹RRSP matching, 401(k), or pension scheme depending on location
• ▹100% parental leave top-up for up to 6 months, for either parent
• ▹Annual enrichment benefits (arts & culture, fitness/wellness, quality time, workspace improvement credit)
• ▹Education & learning stipend for conferences, courses and coaching
• ▹6 weeks of paid vacation (30 working days)
• ▹Travel budget to other offices for remote employees, plus an annual company offsite
• ▹$500 home office stipend, or a co-working benefit for those not near an office

About the company

Cohere is a leading security-first enterprise AI company that builds cutting-edge foundation models and end-to-end AI products for real-world business problems. The company is co-headquartered in Toronto and San Francisco, with additional offices in London, New York City, Montreal, Seoul, Germany and Paris. North is Cohere's AI workspace platform, giving enterprises a secure, customizable environment to deploy AI while keeping control over sensitive data and integrating with existing workflows. Cohere partners with Canadian public sector organizations to deliver secure, ethical GenAI solutions, addressing complex societal challenges while maintaining the highest standards of data security and compliance.