IT Support Specialist

Stack

Responsibilities

• ▹Support the creation and maintenance of repeatable workflows such as onboarding and device imaging
• ▹Collaborate with cross-functional teams (Security, Facilities, People Ops) to ensure seamless employee experiences
• ▹Act as frontline IT support: troubleshoot hardware, software and network issues
• ▹Coordinate with vendors for procurement, repairs and maintenance
• ▹Manage hardware and software inventories to keep systems secure and standardized

Requirements

• ▹Strong technical expertise in macOS (working knowledge of Windows is a plus)
• ▹Experience with identity and device management tools (Azure AD, Jamf, Intune)
• ▹Experience with enterprise collaboration tools: Google Workspace, Office 365, Slack, Atlassian products
• ▹Excellent written and verbal communication skills
• ▹Strong troubleshooting and problem-solving skills within Mac and macOS environments
• ▹Experience orchestrating high-production all-hands events, including AV and technical setup

Nice to have

• ▹Mentoring junior team members
• ▹Automating workflows via scripting or low-code tools
• ▹Managing IT projects

Soft skills

What we offer

• ▹Relocation assistance

About the company

OpenAI is an AI research and deployment company whose mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities while placing safety and human needs at the core of its work, and operates as an equal opportunity employer.