Senior Technical Customer Success Manager

Responsibilities

• ▹Become a Sentry product expert and help customers achieve their goals using the platform
• ▹Drive customer success and health through effective onboarding, adoption, value realization, and retention
• ▹Collaborate with customer stakeholders to define and achieve business and technical objectives
• ▹Act as a trusted, strategic advisor to each assigned customer
• ▹Partner closely with the sales team to identify and drive expansion opportunities
• ▹Advocate for customers internally, communicate their needs, and help prioritize product improvements

Requirements

• ▹BA/BS degree in CS, Computer Engineering or a related field, or equivalent experience
• ▹5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
• ▹Strong technical background and deep understanding of the Software Development Life Cycle (SDLC) and related technologies
• ▹Industry experience with DevOps, application monitoring, software release tools, and cloud-native infrastructure platforms
• ▹Experience working with complex, multi-divisional, multi-geographical customers
• ▹Impressive executive presence and communication abilities
• ▹Experience working with cross-functional teams (Sales, Product, Marketing, ProServices)
• ▹Self-driven, passionate about technology and fast-growing SaaS companies

Nice to have

• ▹Past experience as a developer or DevOps engineer
• ▹Extensive knowledge of application monitoring, logs, metrics, and traces

Soft skills

About the company

Sentry helps developers fix errors and performance issues before users even notice, letting teams spend less time firefighting and more time building. Trusted by more than 200,000 organizations, Sentry is today's application monitoring standard, and the team is now building its AI-native future. Sentry is also an open-source company, driven by the belief that everyone, everywhere should have the tools to build great software.