Technical Customer Support Specialist

Stack

Responsibilities

• ▹Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
• ▹Provide high-quality technical support in English
• ▹Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs, telephony, and other AI integrations
• ▹Identify patterns across support tickets and surface product gaps to engineering and product teams
• ▹Build and maintain documentation that actually helps — clear, accurate, and kept up to date
• ▹Act as a trusted technical partner for enterprise customers throughout their journey

Requirements

• ▹2-3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
• ▹Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — through support work or building things yourself
• ▹Solid understanding of APIs and how developers integrate them, comfortable reading and troubleshooting code, especially Python or JavaScript
• ▹A genuine interest in implementing and experimenting with AI solutions, not just supporting them from the outside
• ▹Experience working autonomously in a fast-moving, international, remote team

Soft skills

What we offer

• ▹Innovative, fast-paced culture at the frontier of AI
• ▹Growth paths beyond the immediate role
• ▹Annual discretionary learning & development stipend
• ▹Annual discretionary social travel stipend to meet colleagues
• ▹Annual company offsite (past locations include Croatia and Italy)
• ▹Monthly co-working stipend if not near a hub office

About the company

ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It now serves millions of users and thousands of businesses, including Deutsche Telekom and Meta, having raised $781M at an $11B valuation. It offers three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI.