Field Engineer

Stack

Responsibilities

• ▹Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution
• ▹Architect launch-readiness systems that replace ad-hoc docs and meetings with automated workflows, dashboards, and alerting
• ▹Develop scalable feedback loops between support, product, and engineering
• ▹Prototype quickly using ChatGPT, Jupyter notebooks, Retool, and other tools before hardening with Engineering
• ▹Collaborate cross-functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals and timelines
• ▹Identify risks and challenges during rollouts, proposing solutions that safeguard the customer experience
• ▹Continuously automate, replacing repetitive touchpoints with scripts, agents, or LLM-powered flows

Requirements

• ▹4+ years of experience in project launch coordination, especially within a customer support environment (internal and/or external)
• ▹Write production-grade code in Python, SQL, or similar languages
• ▹Enjoy developing internal tools, workflow engines, and lightweight platforms
• ▹Understand and operationalize GTM workflows through thoughtful systems design
• ▹Comfortable navigating ambiguity and collaborating cross-functionally
• ▹Prioritize exceptional user experiences for internal systems just as highly as customer-facing products

Soft skills

What we offer

• ▹Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• ▹Medical, dental, and vision benefits for you and your family
• ▹Life insurance and disability benefits
• ▹Retirement plan (e.g. 401K, pension)
• ▹Parental leave
• ▹Fertility and family building benefits through Carrot
• ▹Daily lunches and snacks in the office

About the company

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences, used by companies like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. The company is built around an in-office culture.