Support Engineer *EU/ Germany remote* (m/f/d)

Stack

Responsibilities

• ▹Own complex technical cases end-to-end: take over tickets from 1st-Level Support and drive investigation
• ▹Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle
• ▹Escalate effectively to Engineering with reproduction steps, impact assessment, logs, and a hypothesis
• ▹Coordinate cross-functionally with Product and Engineering on prioritization
• ▹Debug product and integration issues end-to-end, isolating root causes
• ▹Triage and classify issues between configuration/integration errors, data issues, and genuine bugs

Requirements

• ▹3+ years in a role involving deep technical troubleshooting (e.g., Technical Support Engineer, QA with strong debugging)
• ▹Strong debugging and analytical skills, forming hypotheses and converging on root cause quickly
• ▹REST APIs and web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency
• ▹Experience testing REST APIs using tools such as Postman and/or cURL
• ▹Excellent communication skills bridging technical and non-technical audiences
• ▹Comfortable writing SQL (PostgreSQL) queries to validate system state
• ▹Ability to read code for debugging assistance
• ▹Hands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk)
• ▹High ownership and autonomy
• ▹Experience working with AI engineering tools such as Claude and Codex
• ▹Fluent in English

Nice to have

• ▹Previous experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payments
• ▹Basic scripting/automation (Python/JS) to speed up investigations
• ▹Experience writing or maintaining technical documentation

Soft skills

What we offer

• ▹Deep fintech exposure: learn how a modern corporate card platform works end-to-end
• ▹The opportunity to work in a growing team with big responsibilities
• ▹Your choice of preferred OS, Windows or Mac
• ▹Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• ▹Flexibility and possibility to work remotely
• ▹Company card with a monthly allowance for lunches, coffee, etc. with co-workers

About the company

Pliant is a European fintech headquartered in Berlin, specializing in B2B payment solutions. Its modular, API-first platform helps businesses streamline spending, cash flow, and payment workflows. Founded in 2020, Pliant supports over 3,500 businesses and more than 20 partners globally, and as a licensed e-money institution (EMI) issues credit cards in 11 currencies across more than 30 countries.