Technical Operations Manager

Stack

Responsibilities

• ▹Partner with Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools, including the internal IT support agent
• ▹Build and maintain internal automations and integrations using n8n, Python, TypeScript and AI agents across the company's stack
• ▹Produce documentation and runbooks that let other teams self-serve
• ▹Support broader Strat Ops and BizOps requests
• ▹Identify automatable toil across BizOps and People teams and ship solutions quickly

Requirements

• ▹3-6 years in a technical generalist role (tech ops, IT engineering, platform engineering, solutions engineering) at a B2B SaaS company
• ▹Demonstrated experience in Python, TypeScript/Node.js or Go with real systems built and maintained
• ▹Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG or similar)
• ▹Practical experience integrating SaaS systems via APIs, webhooks and workflow automation (n8n, Zapier or custom orchestration)
• ▹Comfort with at least one major cloud platform (GCP preferred) and the core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji or equivalents)

Nice to have

• ▹Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf or similar)
• ▹Prior experience supporting SOC 2, ISO 27001 or GDPR compliance programs, or shipping internal AI products

Soft skills

What we offer

• ▹Starting salary $117,000-$120,000 USD, depending on experience and market rate
• ▹100% coverage of medical, dental, vision, mental health and supplemental insurance for employee and family
• ▹16 weeks paid parental leave
• ▹Unlimited PTO
• ▹Remote work and wellness stipends
• ▹Professional development budget

About the company

Over 8,000 companies — from scrappy startups to global brands — use Customer.io's platform to send billions of emails, push notifications, in-app messages and SMS every day, powered by real-time behavioral data.