Technical Operations Manager

Stack

Responsibilities

• ▹Develop AI agent infrastructure and evals
• ▹Build internal automations and integrations (n8n, Python, TypeScript)
• ▹Build integrations across Linear, Ramp, Notion, Slack, Google Workspace, GCP
• ▹Produce documentation and runbooks enabling self-serve
• ▹Support broader BizOps and StratOps requests

Requirements

• ▹3+ years in a technical generalist role (tech ops, IT engineering, platform engineering)
• ▹Experience in Python, TypeScript/Node.js or Go with real systems built and maintained
• ▹Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG or similar)
• ▹Experience integrating SaaS systems via APIs and workflow automation (n8n, Zapier)

Soft skills

About the company

Customer.io's platform is used by 8,000+ companies to send billions of automated, behavior-driven emails, push notifications, in-app messages and SMS.