Partner Success Engineer (Infrastructure)

Stack

Responsibilities

• ▹Serve as technical advisor and strategic owner for a portfolio of strategic infrastructure partners
• ▹Own the full partner lifecycle: onboarding, adoption, technical enablement, expansion, advocacy
• ▹Drive joint adoption through demos, workshops, deployment architecture guidance, and benchmarking
• ▹Lead joint technical validation: scope and run POCs proving Deepgram on partner infrastructure (self-hosted, on-prem, air-gapped, edge)
• ▹Identify and scope expansion (cross-sell, upsell, co-sell) with Sales
• ▹Lead executive business reviews and joint planning sessions
• ▹Support joint go-to-market and co-marketing with Marketing
• ▹Operate AI-first, building tools and agents that eliminate recurring work

Requirements

• ▹Significant experience in technical, customer-facing roles (TAM, sales/solutions/deployment engineering, partner CS), roughly 7+ years
• ▹Track record blending partner/customer ownership with technical depth (solution design, troubleshooting, commercial growth)
• ▹Hands-on experience running demos, POCs, or workshops with enterprise partners/customers
• ▹Fluency with APIs, integrations, and developer workflows
• ▹Working understanding of deployment/infrastructure: containers and orchestration (Docker, Kubernetes/Helm), GPU/accelerator inference
• ▹Demonstrated success identifying and landing expansion in complex enterprise/partner accounts
• ▹Strong understanding of partner ecosystems and channel business models

Nice to have

• ▹Something the candidate has built (tool, agent, script, workflow) that permanently eliminated recurring work
• ▹Experience engaging both executive (CIO/CTO) and developer-level stakeholders

Soft skills

About the company

Deepgram is the leading platform for the emerging Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and production-grade voice agents. More than 200,000 developers and 1,300+ organizations build on Deepgram, including Twilio, Cloudflare, Sierra, and others.