Technical Customer Support Agent - German speaking

Responsibilities

• ▹Support direct customers, distributors and resellers in the EMEA region with technical and business inquiries by phone, email or chat
• ▹Become an educator: train direct customers and resellers using technical expertise of Formlabs printers
• ▹Help resellers deliver outstanding service to their customers
• ▹Collaborate with the global engineering team to solve technical issues

Requirements

• ▹Business-fluent in written and spoken German and English
• ▹Able to quickly resolve technical issues (technical training provided)
• ▹Enjoys connecting with people, a great listener
• ▹Comfortable and conscientious on the phone
• ▹Exceptional writing skills with proper spelling and grammar

Nice to have

• ▹Passion for 3D printing and emerging technologies
• ▹Experience in a fast-growing startup environment

Soft skills

What we offer

• ▹Hybrid work
• ▹Catered lunch at the office 3 days per week
• ▹Private health insurance (Medicare Blue package + hospital coverage)
• ▹Monthly or quarterly public transportation pass for Budapest
• ▹Shares in the company (a double unicorn)
• ▹Free beverages and snacks at the office
• ▹All You Can Move sports pass, 9500 HUF monthly allowance
• ▹Free 3D prints
• ▹Inclusive, dog-friendly office with diverse colleagues
• ▹Development opportunities in-house and off-site
• ▹Team events

About the company

Formlabs' Services team leverages business and technical expertise to assist direct customers, distributors and resellers by resolving technical issues, investigating machine errors, evaluating printer logs and teaching technical knowledge. Formlabs' 3D printing technology powers innovation at 50,000+ industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA.