IT Service Desk Analyst (German and English, Shift-based)

Stack

Responsibilities

• ▹Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia and Europe via phone and e-mail
• ▹Analyze and work towards the resolution of emerging IT errors related to software, hardware and network systems
• ▹Record, track and follow up on incidents and requests using the ServiceNow ticketing system
• ▹Collaborate with training, quality and expert groups
• ▹Install programs and perform data backup through remote access
• ▹Test new hardware and software to ensure compatibility and performance

Requirements

• ▹Confident intermediate or higher English AND German written and oral language skills
• ▹Willingness to work in shifts (7/24), on weekends and on bank holidays (additional shift allowance applies)
• ▹High school diploma or higher education

Soft skills

What we offer

• ▹A constantly growing organization with increasing opportunities for career advancement
• ▹Possibility to participate in international projects with travel opportunities
• ▹State-of-the-art working environment, easily accessible by public transportation
• ▹Secure, long-term job opportunity with outstanding salary and benefits
• ▹Home office possibility
• ▹Comprehensive training programs and professional development opportunities
• ▹Support for maintaining a healthy work-life balance
• ▹Shift allowance