Network Data Admin (contract)

Responsibilities

• ▹Perform initial triage of priority (P3) incident tickets, assist in the response and document them following the defined SLA and escalation procedures
• ▹Track and assist in resolving software, hardware and network service requests, ensuring they are logged accurately and completed on time
• ▹Monitor SLA timelines for the whole lifecycle of P3 incident tickets and escalate delays or potential SLA breaches
• ▹Assist in creating change requests based on the types of incidents raised and resolved

Requirements

• ▹1-3 years of experience in network data administration

About the company

Wipro is a global technology services and consulting company that builds digital transformation solutions for its clients, with over 230,000 employees and business partners across 65 countries.