IT Support Technician

Responsibilities

• ▹Handle support tickets by phone, ticketing system and walk-in
• ▹Troubleshoot software, hardware and other technical problems
• ▹Provide support in a mainly Mac-based environment
• ▹Handle onboarding and offboarding of users
• ▹Provide onsite support related to the workplace IT environment
• ▹Manage and administer IT equipment
• ▹Register and follow up incidents and service requests
• ▹Document solutions and update knowledge articles
• ▹Contribute to improvements in Service Desk and support

Requirements

• ▹Previous experience of IT support, Service Desk or similar user-facing IT roles
• ▹Used to troubleshooting technical problems and helping users with varying technical knowledge
• ▹Experience with Mac and macOS and Google Workspace
• ▹Good basic understanding of hardware, operating systems and networks
• ▹Experience working in ticketing systems
• ▹Very good knowledge of Swedish and English, spoken and written

Nice to have

• ▹Experience with several different ticketing systems and ease in learning new tools

Soft skills

What we offer

• ▹A dedicated consultant manager who supports your development
• ▹The chance to try new roles and industries
• ▹Colleagues across Sweden