Senior Customer Success Engineer

Stack

Responsibilities

• ▹Own the technically difficult cases from the live customer base, end to end, to a verified root cause
• ▹Diagnose across boundaries: platform behaviour, ERP behaviour, master data and process logic
• ▹Decide what the real fix is and make it: configuration, data, process, or a case for engineering
• ▹Go into accounts with a deteriorating health score, stabilise them and hand them back running properly
• ▹Drive strategic initiatives that permanently reduce effort, from better diagnostics to customer-facing self-service and assistants
• ▹Recognise structural problems across customers and push for them to be solved once
• ▹Build the diagnostic tooling, patterns and documentation that raise what the rest of the team can resolve alone
• ▹Mentor interns and earlier-career colleagues
• ▹Act as the counterpart to Product and Engineering, and support Consultants and Customer Success Managers on the technical substance of escalations

Requirements

• ▹Master's degree in a STEM field (computer science, engineering, information systems, mathematics, physics or similar); strong candidates from related fields are welcome
• ▹3+ years in a technical customer-facing role (application support at depth, technical consulting, solution or integration engineering)
• ▹Demonstrable debugging ability across systems: APIs, data mapping, interfaces, logs
• ▹Comfortable with data: SQL or equivalent
• ▹German and English, both fluent (hard requirement)

Nice to have

• ▹ERP experience with SAP, Microsoft Dynamics or similar
• ▹Scripting in any language
• ▹Exposure to workflow automation or process mining

Soft skills

What we offer

• ▹Direct line to Engineering and Product, with influence on the product
• ▹Room to shape the function
• ▹Growth paths into Consulting, technical leadership within Customer Success, or Product
• ▹Employee ownership: majority employee-owned company with a stock option programme
• ▹Team offsites

About the company

BLP's agentic platform automates business processes for finance and operations teams. It has over 550 enterprise customers, is headquartered in Zurich and is majority employee-owned.