AI Automation Specialist

Stack

Responsibilities

• ▹Configure and tune agents so they work for a specific customer's documents and processes
• ▹Drive and own the push after each go-live, from first live volume to the target automation rate, and deliver the automation sprints customers book
• ▹Resolve the open questions the AI raises about a customer's business logic: take the cases to the customer, get the decision and make it permanent
• ▹Drill into root causes when automation stalls and tell a master data problem from a process rule from a behavior
• ▹Own customer health across your portfolio, measured first and foremost by automation rates
• ▹Act as run lead and escalation point for your customers once they are live
• ▹Challenge process rules that prevent automation and drive improvements with the department leads who can decide
• ▹Enable the customer's core team to resolve issues themselves
• ▹Spot expansion opportunities and bring in Sales
• ▹Secure and monitor service consumption against agreed budgets, scope automation sprints and additional services, and make sure paid work is billed
• ▹Work with Customer Success Engineers on technical topics and feed recurring patterns back to Product

Requirements

• ▹Bachelor's or Master's degree in Business, Economics, Information Systems, Engineering or a related field (strong career changers are equally welcome)
• ▹Up to 2 years of professional experience; internships, working student roles or a first analytical job count
• ▹Structured, analytical way of working and solid command of Excel or equivalent
• ▹Confident in front of customers, from operational teams to their leadership
• ▹Fluent in German and English, spoken and written
• ▹Understanding of core business processes, P2P and O2C

Nice to have

• ▹Experience with ERP systems, accounts payable or order management processes
• ▹Data skills such as SQL or Python
• ▹Experience with AI-driven SaaS

Soft skills

What we offer

• ▹High ownership environment: you shape your projects, outcomes and career path
• ▹Impact at scale: your work powers automation across global enterprises
• ▹Daily cross-functional exposure to engineers, data scientists and business leaders
• ▹Fast-paced environment, steep learning curve and structured career progression
• ▹Employee ownership: majority employee-owned company with a best-in-class stock option program
• ▹A driven and collaborative team
• ▹Technology exposure at the forefront of AI with continuous learning
• ▹Paid visits and stays at the Zurich HQ, including team offsites

About the company

BLP's agentic platform helps finance and operations teams remove manual work from core business processes. It has over 550 enterprise customers and 1,300+ deployed projects, and is a Zurich-based, majority employee-owned SaaS scale-up with Goldman Sachs as a minority growth investor.