IT Specialist - Spanish Speaking

Stack

Responsibilities

• ▹Provide first-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office and Google environments
• ▹Engage with users across phone, chat and self-service portal
• ▹Be a key member of an AI-powered IT support operations team
• ▹Champion the end-users' needs, escalating critical situations as required
• ▹Keep users updated on their request status, guiding them toward the best solutions

Requirements

• ▹University education in IT or a related discipline is preferred
• ▹1.5-2 years of experience in call center, service desk or IT desk-side support
• ▹Experience with Apple and Microsoft operating systems, Google suite, Microsoft Office products, SAP, corporate networks and video conferencing systems
• ▹Strong troubleshooting, task prioritization and problem-solving skills
• ▹Fluency in Spanish and English

Soft skills

What we offer

• ▹Development opportunities: learning resources, free language courses and training, internal position changes
• ▹Competitive salary and cafeteria package, annual bonus, private medical services, Employee Assistance Program, All You Can Move Sportpass
• ▹Coaching and mentoring opportunity, buddy program, team buildings, holiday party
• ▹Flexibility: home office commonly available (typically 2 office days per week on average)
• ▹A global inclusive community

About the company

Roche aims to prevent, stop and cure diseases and ensure everyone has access to healthcare. The Employee Experience Operations team delivers IT support for Roche affiliates in EMEA and globally, in cooperation with service centers in Costa Rica and Malaysia.