Deployment Architect - Email & SMS / Messaging

Stack

Responsibilities

• ▹Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through production launch
• ▹Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure and channel configuration
• ▹Assess customers' existing ESP and messaging infrastructure and develop migration plans
• ▹Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation and cutover
• ▹Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and carrier and regulatory dependencies
• ▹Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up and reputation
• ▹Act as a trusted technical advisor, proactively identifying architectural decisions, risks and blockers
• ▹Partner with Product and Engineering to resolve blockers and bring customer feedback back into the organization
• ▹Build repeatable frameworks, documentation, tooling and best practices for enterprise deployments

Requirements

• ▹5-10 years of experience in technical implementation, solutions architecture, professional services or a similar customer-facing technical role
• ▹Experience implementing or migrating enterprise email, SMS, marketing automation or customer engagement platforms
• ▹Strong technical foundation across APIs, webhooks, data integrations, authentication and enterprise architecture
• ▹Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging
• ▹Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management and carrier requirements
• ▹Proven ability to lead complex enterprise implementations across multiple technical teams and stakeholders
• ▹Strong technical project management and communication skills

Soft skills

About the company

Hightouch is an Agentic Marketing Platform powered by the Composable CDP. Founded in 2019 and headquartered in San Francisco, it counts customers such as Domino's, Spotify and PetSmart.