Staff AI Software Engineer
Aircall is looking for an engaged and passionate Staff AI Software Engineer to join its growing engineering department. In this role you will be responsible for the design, development, deployment and operation of AI-driven features that add customer value. Operational excellence, metrics, observability, best practices, evangelization and mentoring across the whole of engineering are part of the day-to-day job. The team uses Node.js and TypeScript back-end stacks hosted on AWS to build resilient services on top of voice that integrate with customers' business-critical tools.
Stack
Responsibilities
- ▹Design, develop, deploy and operate AI-driven features that add customer value
- ▹Drive operational excellence, metrics, observability and best practices
- ▹Evangelize and mentor within the team and across the whole of engineering
- ▹Build resilient, added-value services on top of voice
- ▹Integrate with customers' business-critical tools (CRM, helpdesk, e-commerce)
Requirements
- ▹Staff-level software engineering experience
- ▹Experience with Node.js and TypeScript back-end stacks
- ▹Experience building and operating services hosted on AWS
- ▹Experience designing and operating AI-driven features
- ▹Strong focus on operational excellence, metrics and observability
Nice to have
- ▹Experience integrating with CRM, helpdesk or e-commerce systems
Soft skills
About the company
Aircall is a unicorn, AI-powered customer communications platform used by more than 22,000 companies worldwide, bringing voice, SMS, WhatsApp and AI together into one workspace. It is headquartered in Paris, with a North American HQ in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney and Mexico City.