Support Engineer (APAC)

Stack

Responsibilities

• ▹Provide initial and timely responses to all support cases, from billing and pre-sales requests to optimization and implementation questions
• ▹Triage support cases: direct users to previous answers, code examples, or documentation, or escalate to technical/business team members
• ▹Monitor multiple feedback channels (e.g. GitHub Issues & Discussions)
• ▹Identify where internal tooling could be developed or obtained to improve support efficiency
• ▹Reproduce issues, create test cases, and improve test coverage

Requirements

• ▹3+ years of experience providing developer support to technical customers
• ▹Proficient in SQL (ideally PostgreSQL), comfortable with complex SQL queries
• ▹Database administration experience is a plus
• ▹Excellent communication skills, fluent in English
• ▹Skilled in Linux/Unix operating systems and the command line
• ▹Experience with GitHub Issues and Discussions
• ▹Full-time position located in APAC time zones

Nice to have

• ▹Familiarity with JavaScript frameworks (React, Vue, Svelte)
• ▹Experience with Node.js
• ▹Degree in Computer Science

Soft skills

What we offer

• ▹Fully remote work, WeWork membership or co-working allowance
• ▹ESOP (equity) for every team member
• ▹Tech allowance
• ▹Health benefits (100% for employees, 80% for dependents)
• ▹Annual off-sites
• ▹Flexible work
• ▹Annual professional development allowance

About the company

Supabase is the Postgres development platform, providing a complete backend solution: Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. Born remote and open-source-first, the company has ~400 team members across 60+ countries and has raised over $1B.