Support Engineer (AMER - Weekends)

Stack

Responsibilities

• ▹Provide initial and timely responses to all support cases, from billing or pre-sales requests to optimization or implementation questions
• ▹Triage support cases, directing users to previous answers, code examples or documentation, or escalating to technical or business team members
• ▹Monitor multiple feedback channels, e.g. GitHub Issues and Discussions
• ▹Identify where internal tooling might be developed or obtained to improve support efficiency
• ▹Reproduce issues, create test cases and improve test coverage

Requirements

• ▹3+ years of experience providing developer support to technical customers
• ▹Proficient in SQL (ideally PostgreSQL), comfortable with complex queries
• ▹Excellent communication skills and fluency in English
• ▹Skilled in using Linux/Unix operating systems and the command line
• ▹Experience working with GitHub Issues and Discussions
• ▹Availability for permanent weekend coverage, Friday to Monday, 16:00-02:00 UTC

Nice to have

• ▹Database administration experience
• ▹Familiarity with popular JavaScript frameworks like React, Vue and Svelte
• ▹Some experience with Node.js
• ▹A degree in Computer Science
• ▹Experience with testing

Soft skills

What we offer

• ▹Fully remote, hired globally
• ▹WeWork membership or co-working allowance usable anywhere in the world
• ▹ESOP: every team member receives equity in the company
• ▹Tech allowance for laptop, monitor, headphones or other work setup
• ▹Supabase covers 100% of health insurance for employees and 80% for dependents
• ▹Annual company off-site, a week in a new city
• ▹Flexible, asynchronous work
• ▹Annual education allowance for courses, books and conferences

About the company

Supabase is the Postgres development platform built by developers for developers, offering Database, Auth, Storage, Edge Functions, Realtime and Vector Search. It is a born-remote, open-source-first team of about 400 people in 60+ countries.