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Technical Account Manager - EMEA

PostHog
Backend Developer • Lead • Remote • Full-time • 📍 Remote (EMEA)
📄 View original listing (EN)

PostHog is looking for a Technical Account Manager in EMEA to own commercial relationships with an existing book of high-paying customers (over $20k/year) that have significant expansion potential. You bring commercial and relationship depth while partnering with a CSM who brings the technical depth, together acting as an extension of the customer's team. The focus is on multi-threading relationships, selling to senior leaders, and driving multi-product adoption.

Stack

SQL

Responsibilities

  • ▹Multi-thread relationships across product, engineering, data, platform, and leadership within customer organisations
  • ▹Build relationships with directors, VPs, and executives, and position PostHog against their goals
  • ▹Drive adoption of multiple PostHog products without forcing tools customers do not need
  • ▹Own customer feedback and channel it directly to the product teams
  • ▹Stay hyper-responsive, doing as much customer communication as possible in Slack
  • ▹Partner closely with a CSM to jointly own account strategy and coordinate conversations

Requirements

  • ▹Strong relationship-building skills across all seniority levels, from IC engineers to VPs
  • ▹Commercially minded, focused on growing and retaining revenue with a 12-24 month account strategy
  • ▹Able to confidently demo any PostHog product, including technical ones like Feature Flags and Data Warehouse
  • ▹Strategic relationship handling, including saying no to customers who are not the right fit
  • ▹Strong customer focus and ability to remove blockers to effective PostHog usage

Nice to have

  • ▹Experience selling or managing accounts with senior technical buyers (VP Engineering, CTO, Head of Platform, Head of Data)
  • ▹Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
  • ▹Have owned several customers in the $20k-100k+ ARR range, growing them through expansion and cross-sell

Soft skills

Natural relationship builder who enjoys meeting new people inside an accountComfortable selling to and holding conversations with senior leadersTechnically credible enough to be taken seriously by a technical audienceHighly responsive and commercially driven

What we offer

  • ▹Base salary plus commission for hitting or exceeding sales targets (on-target earnings)

About the company

PostHog is a product-led, open-source platform for product development that acts as a co-pilot for engineers and their AI agents. Launched out of Y Combinator's W20 cohort, it has been installed by more than 450,000 organizations and has raised over $180m from leading investors. The company is natively remote with an async-first, highly transparent and autonomous engineering culture.