Bilingual Customer Success Architect – Microsoft 365 & AI

Responsibilities

• ▹Drive sustained adoption of enterprise AI assistants, collaboration tools and AI agents through structured customer success and change-management plans
• ▹Advise customers and partners on designing, deploying, customizing and operationalizing AI-powered workplace solutions
• ▹Help customers identify, prioritize and implement AI and agentic use cases aligned with business objectives
• ▹Lead technical engagements to resolve barriers related to identity, security, compliance, governance, data access, licensing and platform readiness
• ▹Establish secure and responsible AI foundations, including data protection, oversharing controls, information governance and compliance practices
• ▹Guide customers through AI agent development and governance using a register, govern and protect framework
• ▹Develop adoption and change-management plans addressing executive sponsorship, user segmentation, communications, training and enablement
• ▹Educate customers and partners through technical demonstrations, presentations, workshops and end-user training
• ▹Use adoption analytics and platform insights to communicate usage trends, business impact, progress and return on investment
• ▹Engage technical and business decision-makers, including executive stakeholders, to align AI adoption with measurable organizational outcomes
• ▹Coordinate partner-led implementations and internal delivery resources to accelerate deployment, activation and adoption at scale

Soft skills

About the company

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. It helps organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development and emerging technology.