Staff Product Manager, Billing Infrastructure

Stack

Responsibilities

• ▹Prevent breakage going forward by defining the billing state machine, enforced handoffs and guardrails so new appointments come out right without manual intervention
• ▹Make financial data usable by building the trusted datasets, dashboards and general-ledger/audit outputs Finance and Accounting rely on to close the books, moving time-to-close from yearly to quarterly to monthly
• ▹Own the billing platform architecture and roadmap, including the ledger, reconciliation and data-integrity systems underneath patient charges, provider payouts and payer collections
• ▹Partner with Data and Engineering to monitor payment and reconciliation health and drive systemic fixes rather than point patches
• ▹Partner with Finance, Accounting and Compliance so financial reporting and audit prep are trustworthy and fast, not multi-week fire drills
• ▹Serve as the platform other teams build on, with Provider Payouts, Payer Collections and Pricing consuming the platform's guarantees without the PM owning their roadmaps

Requirements

• ▹8+ years building billing platforms, ledgers or accounting systems, ideally in healthcare, fintech or marketplaces with complex payment flows
• ▹Comfortable diving deep with engineering teams on complex technical problems and driving hard architectural decisions

Soft skills

About the company

Headway's mission is to fix mental healthcare access by building a new mental healthcare system everyone can access, starting by automating the biggest barrier to care: insurance admin work such as credentialing, claims and payment reconciliation. Over 75,000 providers across all 50 US states run their practice on Headway's software, serving more than 1 million patients. The company describes itself as becoming the platform where care actually happens, not just a billing layer. Headway is a Series D company with more than $325 million in funding from investors including a16z, Accel and Spark Capital.