Senior Forward Deployed Engineer (AI Agent)

Stack

Responsibilities

• ▹Develop, configure, deploy, and optimize AI agents using Cresta's AI platform and tools
• ▹Build AI agent integrations with external systems (APIs, databases, CRMs) for seamless workflow integration
• ▹Optimize AI agent performance (fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
• ▹Gather technical requirements from customers and stakeholders, translating business needs into AI Agent solutions
• ▹Conduct interactive demos and proof-of-concepts, gather feedback, and iteratively refine solutions
• ▹Define project milestones, create implementation plans, and coordinate execution with internal teams
• ▹Provide a tight feedback loop to product and engineering teams

Requirements

• ▹Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• ▹3+ years of full-time experience in software development/consulting, AI/ML engineering, or Forward Deployed Engineering
• ▹Proficiency in Python and Golang, writing clean, efficient code
• ▹Familiarity with AI/ML concepts; hands-on LLM and prompt engineering experience strongly preferred
• ▹Strong understanding of AI agent frameworks, function calling, and RAG; hands-on system-building experience strongly preferred
• ▹Experience with cloud platforms (AWS, GCP, Azure) and DevOps practices (CI/CD, containerization, monitoring)
• ▹Hands-on experience integrating systems via APIs, webhooks, and data pipelines

Soft skills

What we offer

• ▹Comprehensive medical, dental, and vision coverage
• ▹Flexible PTO
• ▹Paid parental leave
• ▹Retirement savings plan
• ▹Remote work setup budget
• ▹Monthly wellness and communication stipend
• ▹In-office meal program and commuter benefits
• ▹Base salary: $185,000–$235,000 + annual bonus + equity

About the company

Cresta unlocks the true potential of the customer experience with its unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, it has raised over $270 million from leading investors.