Senior IT Support Engineer

Stack

Responsibilities

• ▹Own the technical architecture of IT Tooling automations, driving design decisions across n8n, Airflow, Temporal, and Jira
• ▹Establish architecture standards and code review practices
• ▹Lead as technical DRI on the most complex, highest-impact automation projects from discovery through production delivery
• ▹Partner with Security, Corporate Engineering, and IAM to resolve technical blockers
• ▹Build shared frameworks and reusable components reducing single points of failure
• ▹Produce architecture documentation and decision records

Requirements

• ▹5+ years of experience in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions
• ▹Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, with strong Git-based workflows
• ▹Working knowledge of Okta, Slack API, and Google Workspace administration
• ▹Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready specifications

Soft skills

What we offer

• ▹Remote-first company with quarterly in-person 'surge' sessions
• ▹Equity and bonus eligibility
• ▹Medical, dental, and vision benefits

About the company

Coinbase's IT Tooling team sits within IT Support & Services (ITSS) and builds the automations that power ITSS's own operations, including the in-house Ask IT bot.