Senior Network Engineer (Messaging) – Tieto Tech Consulting

Stack

Responsibilities

• ▹Report to the Messaging Value Stream Agile Master
• ▹Provide second-line support for SMS, MMS, and SMS Firewall services
• ▹Review internal and external operational processes to optimize repair efficiency
• ▹Identify improvement opportunities and follow up on implementation of improvement actions
• ▹Lead, manage, and coordinate the repair team squad when required
• ▹Follow up on network and service availability and quality, performing proactive and reactive maintenance
• ▹Work closely with the Customer Care team to identify and resolve customer-reported problems
• ▹Perform incident management activities and planned works
• ▹Cooperate with vendors, monitor their performance, and ensure proper service delivery
• ▹Participate in the implementation of new services and network rollout projects with engineering teams
• ▹Take part in guard duty services

Requirements

• ▹5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas
• ▹Familiarity with telecom technologies and ITU/ETSI standards
• ▹Good knowledge of SS7/SIGTRAN, LTE, GSM call flows, and roaming scenarios
• ▹Good operational knowledge of Linux
• ▹Upper-intermediate level of English

Nice to have

• ▹Bachelor's or Master's degree in Electronics, Telecommunications, IT, or ICT
• ▹Experience with HTTPS (APIs), MMS, Kibana, or Openmind software
• ▹Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS)
• ▹Knowledge of Docker
• ▹Experience with IT tools and scripting, such as Splunk or Python

Soft skills

About the company

The Tieto-BICS team has been growing since 2010, in a decade-long partnership with BICS, a global telecommunications enabler with a physical network stretching across the globe, part of an international 24/7 follow-the-sun team from Brazil to Singapore.