IT Infrastructure Support Site Reliability Engineer II

Stack

Responsibilities

• ▹Partner with leadership to establish, monitor, and enforce Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for infrastructure tooling, including configuration compliance rates, patch success rates, and deployment latency metrics
• ▹Provide Level 3 expertise for tooling-specific incidents, focusing on automating incident remediation workflows and reducing Mean Time To Repair (MTTR)
• ▹Identify and automate repetitive manual tasks across managed infrastructure, targeting measurable reductions in operational overhead through scripting and workflow automation
• ▹Conduct thorough root cause analysis and lead blameless postmortems for all major service-impacting incidents
• ▹Engineer and maintain automated processes and scripts to populate, update, and synchronize asset management platforms (e.g., NetBox), configuration management databases, and monitoring systems
• ▹Design, develop, and deploy full-stack applications, custom plugins, and automation scripts to extend functionality of management and monitoring systems
• ▹Develop and maintain fully automated Infrastructure-as-Code configurations for Windows and Linux server roles using tools such as Ansible, Terraform, or Puppet
• ▹Build end-to-end automation pipelines for vulnerability patching, security baseline enforcement (CIS benchmarks), and continuous compliance auditing
• ▹Develop API-driven tools for network configuration management, automated firmware updates, zero-touch provisioning, and real-time network health monitoring
• ▹Deploy and standardize monitoring agents, centralized log collection systems, and custom dashboards with alerts based on critical SLIs (latency, error rate, saturation, traffic)
• ▹Build and maintain custom monitoring exporters for the physical security device fleet, including camera systems

Requirements

• ▹24x5 availability with on-call rotation